PennHOMES Property Operations Manual

Chapters:

1. Introduction
2. Management Agent Questionnaire and Management Agreement
3. Management and Marketing Plan
4. Affirmative Fair Housing Marketing Plan
5. Lead-Based Paint Poisoning and Prevention Act
6. Lease Requirements
7. Resident Handbook
8. Physical Conditions Critique
9. Management Reviews
10. Property Damage Procedures and Insurance Requirements
11. Agency Monthly Occupancy Report
12. PHFA HOMES Program (Agency Reserve)
13. Taxable Bond Financing Program
14. Tax-Exempt Bond Financing Program
15. PHFA PennHOMES Program
16. Post Year 15 Compliance Procedures - updated
17. Community Housing Development Organization (CHDO)
18. Housing Services Program
19. Staffing Request Procedures

Exhibits:

1. Management Agent Questionaire
2. Sample Forms
• Rental Application
• Asset Verification (updated 5/14/2009)
• Certification of Zero Income (NEW)
• Child Support Verification - (updated 05/14/2009)
• Employment Verification (updated 5/14/2009)
• House Value Verification (updated 5/14/2009)
• Income from Business Verification (updated 5/14/2009)
• Income from Real Estate Verification (NEW)
• Lease Addendum - Accessiblity (updated 05/14/2009)
• Live-in Aide Agreement (updated 5/14/2009)
• Military Payment Verification (updated 5/14/2009)
• Mutual Fund Verification (updated 5/14/2009)
• Oral Verification (updated 5/14/2009)
• Pensions, Railroad Retirement, and Veterans Administration Verification (updated 5/14/2009)
• Public Assistance Verification (updated 5/14/2009)
• Race and Ethnic Data Reporting Form
• Record of Visual Inspection of Documents (updated 5/14/2009)
• Recurring Cash Contribution Verification (updated 5/14/2009)
• Release for Verification (NEW)
• Retirement Account Verification
• Social Security Verification (updated 5/14/2009)
• Stock Verification (updated 5/14/2009)
• Student Verification (updated 5/14/2009)
• Trust Account Verification (NEW)
• Unemployment Affidavit (updated 5/14/2009)
• Unemployment Benefits Verification (updated 5/14/2009)
3. Affirmative Fair Housing Marketing Plan:
• HUD AFHMP 935.2A Form
• HUD AFHMP - PHFA Addendum
• HUD AFHMP - Form HUD 935.2 Supplemental Instructions
• HUD AFHMP - Sample Advertisement
• HUD AFHMP - Federal regulations
• HUD AFHMP - Draft Community Letter
• Federal Fair Housing Poster: English  Español
• Fair Housing Practices
• Employment Provisions Human Relations Act
• Public Accommodations
4. Annual Reporting Requirements
• Annual Certification Report
• Rent Schedule
• Annual Certification Report - Post 15
• Submission Dates of Owner's Certification of Continuing Compliance
• PennHOMES Annual Supportive Services Report
5. Annual Income/Assets
• Inclusions & Exclusions
6. Tenant Income Certification
7. Income/Rent Limit Charts
   • The U.S. Department of Housing and Urban Development (HUD) publishes median income information for Pennsylvania, which is broken down into local areas, such as county or metropolitan areas. HUD publishes these limits on an annual basis. PHFA calculates building specific rent and income limits via our Automated Web Entry System based upon data previously submitted by the owner for each property. PHFA does not guarantee the accuracy of the numbers on the PHFA Automated Web Entry System, since the owner supplied the basic information. PHFA advises owners to independently calculate income/rent limits for each project to ensure accuracy.
8. Utility Allowance
9. Project History Form
• Project History Form - Instructions
• Project History Form - Part 1
• Project History Form - Part 2
10. Annual Alternate Certification
11. Participating and Non-Participating Jurisdictions
12. Annual Certification of a Residential Rental Project (8703)
13. Service Organizations and Housing Resources