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Housing Services

PHFA believes that services for residents play a critical role in the success of affordable rental housing. No matter how that success is defined, whether in terms of resident quality of life and self-sufficiency or in the financial health of the development, services can make the difference between success and failure. That is why PHFA encourages developers, owners, and property management companies to integrate supportive services.

Hot Topics

Helpful Information

Quick Start Housing Resources

PHFA and the Self-Determination Housing Project's Regional Housing Coordinators have compiled information about specific social service and housing resource agencies throughout the Commonwealth. This information is designed to help you identify where to start inquiries about local service and housing related resources. The Agency does not represent that the information contains all agencies and related organizations in the service areas.

To locate resources in your area, please choose a county from the menu below.

The information provided on each resource page is updated and maintained by SDHP's Regional Housing Coordinators.  Questions or concerns regarding this list should be directed to

Best Practices

Are you striving to find better, more effective ways of delivering services to residents in your housing development? Are you searching for a winning strategy or a powerful, practical method of improving residents lives? This library of Best Practices in Housing Services was compiled by PHFA's Housing Services Department with the help of service coordinators and property managers just like you. Select the link in the area of importance to you…

If you have a success story you would like to share, contact your regional Housing Services Representative. Refer to the A list of Housing Services Staff.

 Access to Services

This broad category is related to improved access to services and resources through effective partnerships, creative service coordination, and transportation programs.

 Development Performance

Examples in this category relate to improving building and unit maintenance, preventing crime, reducing rental delinquency, and reducing evictions.

 Education and Employment

 Healthy Living

 Resident Participation

Examples in this category pertain to activities to engage residents, resident councils, and other resident organizing efforts.

 Youth Services

This category consists of child care, and after school and summer programs to engage children and youth.

Multifamily Affordable Housing Conference & Training Events

Housing Services offers educational opportunities for managers and service coordinators to increase capacity to design and implement effective service programs. These trainings and forums expose staff to resources, strategies, and best practices in service-enriched housing.

Conference Materials and Handouts

2016 Conference

Session 05

Session 15

Session 18

Session 21

Session 22

Session 24

Session 25

Session 30

Session 36

Training Events

PHFA in partnership with California University of PA Rural Communities Institute is offering two certificate opportunities for Service Coordinators and other professionals that work in Affordable Housing. The Certificate in Elder Service Coordination (CESC) and the Certificate in Family Service Coordination (CFSC) provide affordable training opportunities for new and experienced Service Coordinators. Each certificate program consists of 20 hours of training, covering 13 core areas, beginning at PHFA's Annual Multifamily Affordable Housing Conference. The additional trainings are completed throughout the year by webinars. The Certificate programs help assure high-quality service coordination at multifamily developments in Pennsylvania. By providing a well-managed, low-cost and very convenient means of training, PHFA is able to further its goals of improving the quality of life for all residents in its developments.


Certificate In Elder Service Coordination

Certificate In Family Service Coordination


Housing Services Webinar

Questions or comments regarding Housing Services videos should be directed to Alicia Spencer at 610.270.1989.

The material contained in this video has been prepared by and for the Pennsylvania Housing Finance Agency (PHFA) for informational purposes only. Please note that all videos are protected under copyright law even if they are not distributed with software that includes an end user license agreement.



If you are unable to access the Quick Connections Newsletters or would like to obtain copies of past editions, please contact Melissa Reifsnyder at 717.780.4353.


Service Coordinator Peer Directory

Start-up Information for New Service Coordinators

Developing & Running a Supportive Services Program

Supportive Services Program Requirements & Reporting

Service Coordinator Forms & Resources